Contact Support
For the fastest response, include your listing ID, account email, and a short summary of the issue.
support@homieau.com
Support
Need help with HomieAU?
Contact our support team for listing issues, account access problems, safety reports, or inspection scheduling help.
Response Times
Most requests receive a response within 24 hours on business days. Urgent safety reports are prioritized.
For trust and safety concerns, include screenshots and profile links so the team can investigate immediately.
Support FAQ
Answers to common questions from seekers and listers.
Why is my listing not visible?
Your listing may be paused, incomplete, or under moderation review. Check required fields and trust verification status.
How do I report a suspicious listing or user?
Use in-app report tools and send supporting details to support so the safety team can review faster.
I cannot log in to my account. What should I do?
Confirm your email and reset password first. If access still fails, contact support with your account email and device details.
Can I edit rent, availability, or photos after posting?
Yes. Open your listing, make edits, and save. Some updates may briefly re-enter trust checks before going live.
How does inspection scheduling work?
Seekers request time slots in-app and listers confirm or propose alternatives. Keep notifications enabled to avoid missing requests.